Replacement Policy

MyraaMart.com Replacement Policy

At MyraaMart, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a hassle-free replacement policy subject to the terms outlined below:

1. Eligibility for Replacement:
   1.1. Replacement requests must be initiated within 7 days from the date of delivery of the product.
   1.2. Products eligible for replacement must be in unused and undamaged condition, with all original packaging and tags intact.
2. Non-Eligible Items:
   2.1. Certain products may not be eligible for replacement, including but not limited to:

• Perishable goods
• Personal care items (e.g., cosmetics, hygiene products)
• Items explicitly marked as non-returnable or non-replaceable

1. Process for Replacement:
   3.1. To initiate a replacement request, please contact our customer service team at [support@myraamart.com] within the specified timeframe.
   3.2. Provide relevant order details, including order number, product name, and reason for replacement, along with supporting evidence such as photographs if applicable.
   3.3. Our customer service team will review your request and provide instructions on the return process, including the return shipping address if necessary.
2. Return Shipping:
   4.1. If the replacement is initiated due to a product defect or error on our part, we will arrange for the return shipping at our expense.
   4.2. For replacements due to reasons other than product defect or our error, the cost of return shipping will be borne by the customer.
3. Inspection and Approval:
   5.1. Upon receipt of the returned product, our quality assurance team will inspect the item to ensure it meets the eligibility criteria for replacement.
   5.2. If the returned product meets the replacement criteria, a replacement will be processed promptly. If not, the product will be returned to the customer at their expense.
4. Refunds:
   6.1. Replacement is the preferred option for eligible products. However, in cases where a replacement is not possible due to unavailability of the product, a refund may be issued to the original payment method.
5. Contact Us:
   7.1. If you have any questions or concerns regarding our replacement policy, please contact our customer service team at [support@myraamart.com].

By making a purchase on MyraaMart.com, you agree to adhere to the terms of this Replacement Policy. MyraaMart reserves the right to modify or update this policy at any time without prior notice.